Davy Crockett would be so proud. Back in April I had a kerfuffle with Alamo Car Rental about overcharging for two things: gasoline and two extra hours. Neither was justified so I squawked. Alamo credited my MasterCard account for the gas charge but, it appeared, flipped me the bird about the two extra hours. (See April 30, 4th post below.)

Then, out of the blue, on May 4th the sainted Stephanie Sumter of Alamo sent me this:

Your information regarding the two hour charge was documented and forwarded to me for further review. Please allow me to begin with apologizing for any error that may have occurred when you returned the vehicle in Philadelphia.

I would like to correct the billing as you requested; however, I need just one additional piece of information from you. Would you kindly reply with the flight information if possible? If you would prefer to speak over the phone, I would be happy to contact you directly. Feel free to reply with your phone number for me to call, or call me at the below number.

Sincerely,

Stephanie Sumter

Manager

Alamo Rent A Car

Customer Service

I sent the fight info and Stephanie sent this:

Thank you for your reply. I appreciate the information you provided. I have adjusted your rental and refunded your MasterCard for the additional two hours in the amount of $75.10. Please allow seven to ten business days for this to post to your account. I have attached a copy of your rental receipt to this message as well.

Please let me know if you need any additional assistance with this matter. Thank you for choosing Alamo Rent A Car for your travel needs.

Sincerely,

Stephanie Sumter

So I’m back with Alamo. Congrats to a great customer service manager.