For every great customer service story there seem to be at least two downers.  Just recently …
This year I bought four or five Christmas presents from Hammacher Schlemmer. Two were backordered – one has since been sent and the other is pending. They sent the batteries for the pending order anyway.
I’ve been subscribing to The New York Post ever since we left Manhattan in the nick of time 5 1/2 years ago – two copies every day. I paid the Post for the current quarter six weeks ago. My bank tells me the Post cashed the check but I get a dunning phone call and, later, a dunning letter anyway despite two conversations with the subscription department. 
The products are fine, the prices are right, the upfront marketing is great but everything falls apart when the service lets you down.